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Agile is now!

Agile is now!
The Insurance Industry needs to play catch up.
Considering the size of the sector – the fact that Insurance regularly falls behind other big players such as banking and retail shows a degree of stagnation.
The digital revolution has truly placed the customer experience and satisfaction to the fore. Yet the insurance industry still reports relatively low levels of customer satisfaction, despite the technology existing to rectify this situation. And the desire to utilise these digital communication channels is high – particularly amongst the Y generation. Big Tech such as Google and Amazon are waiting in the wings ready to vie for a place in the insurance market – and many consumers are so used to the offerings of these global giants – that they would now consider an insurance purchase through them.
The time for change is now – and the benefits are multifold.
Business longevity for the insurers will require a degree of agility and responsiveness like never before. Consumers are increasingly knowledgeable, demanding, tech savvy, and time strapped. They are inclined to receive proactive, personalised insurance offerings and these proactive service were found to strongly correlate to positive customer experience. Self service through the internet is widespread and almost imperative in our society.
But it isn’t all about the customer experience; there is also the bottom line to consider. Improvements in digital agility and maturity will mean that insurers morph almost into becoming “risk preventers”; able to provide a highly personalised offering that enhances experiences as well as improving operational efficiencies.
The ability to use real-time data analytics to predict and respond to customers needs and market opportunites will provide greater access to customers – more “touchpoints”. And these touchpoints give an opportunity for value-added services – which leads to greater customer satisfaction and loyalty. A so called digital Eco-system enabling a digitally agile company to have a seamless flow of information, partnerships and services.
In the days of internet shopping – customer loyalty is hard to retain.
The time is now to change how insurance is perceived – and change from the days of the Insurance guy knocking on the door to a slick, agile operation that offers insurance and services to Me! And only me..
Agile – is now.

JOB DESCRIPTION: A UK based software and services company that provides systems to the financial services market with an international client-base is looking to add a C# Developer to their current team.They are seeking a developer to work with the Development and Support group on their leading edge financial applications. Candidates will be considered with

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